- Please read before you place your order - Please note these are made by order - Please indicate your Apple iPhone model and also the phone case material type: Soft TPU or Hard Plastic - Duration: orders close every 14 days and after each order is closed, it takes up to +/- 4 weeks to receive the item(s). - Refund Policy: due to the nature of our pieces being custom made by order, unfortunately we cannot offer any returns or exchanges after the order payment is made.